Problem Manager IT

Problem Manager IT

Remote / Hybrid

Cornwall

£44k including 10% Bonus.

Attention problem-solving enthusiasts who yearn for the coastal charm of Cornwall!

You won’t want to miss out on this incredible opportunity perfectly suited for a talented Problem Manager like yourself. Join an exceptional team and take the lead in driving the Problem Management practice. You’ll be the maestro behind flawless delivery, continuous development, and seamless operation, all within the revered ITIL 4 framework.

Imagine orchestrating a rock-solid Problem process that serves as the backbone of  exceptional IT support services. Your mission? Minimize disruptions, maximize efficiency, and uphold unwavering standards. As a true team player, you’ll collaborate seamlessly with virtual squads across various technology domains. And when the pressure mounts, you’ll stay cool, calm, and collected.

My client is all about working smarter, not harder. That’s why you’ll implement standardized methods (ITIL 4 FTW!) to swiftly and effectively tackle any challenge that comes your way. Continuous improvement? Absolutely! You’ll champion a mindset that fuels our evolution.

Here’s the lowdown on your responsibilities: conducting Major Incident reviews, tracking resulting actions to completion, and establishing SLAs/KPIs to set the bar high. Collaboration is key as you work closely with Process and Practice Managers, alongside other key stakeholders, to ensure smooth sailing for our operations.

Flexibility is the name of the game. We understand that life doesn’t always fit into a 9-to-5 box. So, you’ll need to adapt your working hours to accommodate our ever-changing needs. And yes, you’ll occasionally spread your wings, traveling primarily between the Cornwall and London.

Here’s what we’re looking for in our dream candidate:

A rock-solid background in running Problem Management processes within a bustling IT environment.

Expertise in managing and configuring ITSM products and tools. You’re practically a wizard!

Your smooth communication skills and impeccable interpersonal abilities can calm even the stormiest seas when resolving incidents.

Complex support environments don’t faze you; in fact, you relish the challenge and quickly adapt to new technologies.

Analytical prowess and exceptional report writing skills are your secret weapons.

Projects and tasks are a breeze for you. Your masterful multitasking, time management, and organizational skills are second to none.

Numbers are your friends. You effortlessly evaluate and interpret service data, displaying numerical and analytical brilliance.

Your problem-solving approach is methodical, and your attention to detail is unparalleled.

Time management is your superpower. Shifting priorities, fluctuating workloads, and deadlines don’t rattle you.

Documentation is your forte. You document requirements, propose solutions, and create meticulous processes and data flows.

Familiarity with process modelling software? Microsoft Visio or Bizagi are right up your alley.

ITIL 4 Foundation certification is a must. It’s your ticket to Problem Management greatness!

Additional ITIL 4 Intermediate Level qualifications? You speak our language, and we’ll be doing a happy dance!

ITIL 4 Managing Professional certification? We’ll be overjoyed if you possess this feather in your cap!

We’re all about growth, so your willingness to further develop your ITIL skills is music to our ears.

Driving skills? Check! You possess a full driver’s license.

At our core, we cherish diversity, cultivate an inclusive environment, and empower everyone to be their authentic selves. We’re seeking candidates who align with these values and are eager to be part of our journey.

Take the plunge and seize this fantastic opportunity to combine your problem-solving prowess with the coastal lifestyle you adore. Apply now to Danielle at Talenttide today.